[REPORT] AURORA Community Mods Ops Team November-December

Merry Christmas in advance Aurora fam. We are happy to present our Nov-Dec report as we end the year with great developments.

Telegram (Nov) :

Telegram (Dec) :

Total Overview : 14.7k Members | 222k Messages

Discord (Nov) :

Discord (Dec) :

Overview : 27.1k members

What we did collectively :

  • Provided 24/7 support on Telegram, Discord, Community Tech Support group and Helpscout.
  • Filtered Aurora Cloud queries to BD team in the new mailbox.
  • Assisted queries coming from Aurora Pass app.
  • News stream channel and official announcements on Telegram & Discord.
  • Attended community mods weekly sync for the updates from the team.
  • Presented issues and technical problems to the DevRel and Engineering team with regular update of Tech questions sheet every week.
  • Worked closely with the dev support team for tech related questions of users.
  • Kept users safe from scams by removing bots, scammers and encouraging them to not interact with unofficial sources.

Brief work description of each mod :

Zubair : 8 hours online at Telegram, discord & helpscout every day. Apart from regular support, checked on tasks execution of each mod, helped them with some answers. Wrote proposals and reports for the Ops. Presented tech questions and issues to DevRel and Engineering team weekly.

Aman: Was active 8 hours on Weekdays + weekends to answer the queries on all the platforms (TG, HelpScout & Discord).

rexux : Rexux was responsible for providing 8 hours of support on Telegram, Discord, and Helpscout. Additionally, managing the Aurora Discord server, overseeing all channels and bots within the server. He also shared updates about the Aurora Ecosystem through various platforms, including Telegram, Discord.

Thanks everyone for reading the report. We assure to provide 24/7 support to the AURORA community always.

Note : No Admin will DM you first, beware of scammers. Never share your seedphrase!!! Stay safe Aurora community :green_heart:

Merry Christmas to everyone. Happy Holidays and New Year in advance! :christmas_tree:

Best regards,

AURORA Community Mods Ops Team

Aurora Telegram | Discord | Community Tech Support Group | Help page