GM/GN AURORA Fam, Presenting our September month report of activities done by the Community Mods Ops team.
Total overview : 16k members | 213.5k+ messages
Overview : 30k members
What we did collectively :
- Provided 24/7 support on Telegram, Discord, Community Tech Support group and Helpscout.
- Closely looked for users’ comments and query on Twitter.
- Filtered Aurora Cloud queries to BD team in the new mailbox.
- News stream channel and official announcements on Telegram.
- Attended community mods weekly sync for the updates from the team.
- Presented issues and technical problems to the DevRel and Engineering team with regular update of Tech questions sheet every week.
- Worked closely with the dev support team for tech related questions of users.
- Update of help page templates and document.
- Reviewed queries about QuestN and worked with them.
- Kept users safe from scams by removing bots, scammers and encouraging them to not interact with unofficial sources.
Brief work description of each mod :
Zubair : 8 hours online at Telegram, discord & helpscout every day. Apart from regular support, checked on tasks execution of each mod, helped them with some answers. Wrote proposals and reports for the Ops. Presented tech questions and issues to DevRel and Engineering team weekly. Worked on templates Doc and updated official help.aurora.dev page.
Aman: Was active 8 hours on Weekdays + weekends to answer the queries on all the platforms (TG, HelpScout & Discord). Shilled the events of Aurora Ecosystem in different communities.
rexux : In my role, I am responsible for providing 8 hours of support on Telegram, Discord, and Helpscout. Additionally, I manage the Aurora Discord server, overseeing all channels and bots within the server. I also share updates about the Aurora Ecosystem through various platforms, including Telegram, Discord, near.social, and Mastodon
Thanks everyone for reading the report. We assure to provide 24/7 support to the AURORA community.
Note : No Admin will DM you first, beware of scammers. Never share your seedphrase!!! Stay safe Aurora community
AURORA Community Mods Ops Team