[REPORT] Aurora Community Mods Ops April-May-June '24

Aurora Community Aurora Community reports
1

Presenting Aurora Community Mods Ops monthly report for April to the community.

Telegram :

710×877 27.2 KB

722×1147 44.1 KB

Total Overview : 24.2k Members | 280.6k Messages

Discord :

1280×398 40.4 KB

Overview : 26.9k members

What we did collectively :

  • Provided 24/7 support on Telegram, Discord, Community Tech Support group and Helpscout.
  • First response time on Helpscout < 15 minutes for 92% of tickets, avg. response time < 15 mins for 87% of tickets.
  • News stream channel and official announcements on Telegram & Discord.
  • Attended community mods weekly sync for the updates from the team.
  • Presented issues and technical problems to the DevRel and Engineering team with regular updates of Tech questions sheet every week.
  • Coordinated with the team in managing Zealy campaign.
  • Worked closely with the dev support team for tech related questions of users.
  • Kept users safe from scams by removing bots, scammers and encouraging them to not interact with unofficial sources.
  • Discussed ways of improving the channels.

Brief work description of each mod :

Zubair : 8 hours online at Telegram, discord & helpscout every day. Apart from regular support, checked on tasks execution of each mod, helped them with some answers, reviewed Zealy tasks. Wrote proposals and reports for the Ops. Presented tech questions and issues to DevRel and Engineering team weekly.

Aman: Was active 8 hours/per day on Weekdays + weekends to answer the queries on all the platforms (TG, HelpScout & Discord). Reviewed Zealy claims.

rexux : Rexux was responsible for providing 8 hours of support on Telegram, Discord, and Helpscout per day every day. Additionally, managing the Aurora Discord server, overseeing all channels and bots within the server. He also shared updates about the Aurora Ecosystem through various platforms, including Telegram, Discord, reviewed Zealy claims. Shared new ideas of improving the server.

Thanks everyone for reading the report. We assure to provide 24/7 support to the AURORA community always.

Note : No Admin will DM you first, beware of scammers. Never share your seedphrase!!! Stay safe Aurora community :green_heart:

Best regards,

AURORA Community Mods Ops Team

Aurora Telegram | Discord | Community Tech Support Group | Help page

1 Like
2

Aurora Community Mods Ops Report May-June

Telegram (May) :

Screenshot 2024-06-25 at 6.33.27 PM
Screenshot 2024-06-25 at 6.33.27 PM685×847 23.3 KB

Screenshot 2024-06-25 at 6.34.01 PM
Screenshot 2024-06-25 at 6.34.01 PM707×862 73.2 KB

(June)

Screenshot 2024-06-25 at 6.34.40 PM
Screenshot 2024-06-25 at 6.34.40 PM691×866 14.6 KB

Screenshot 2024-06-25 at 6.35.29 PM
Screenshot 2024-06-25 at 6.35.29 PM719×854 20.2 KB

Overview : 22.1k members | 312k messages

Discord (May) :

photo_6329932735560399922_y
photo_6329932735560399922_y1280×536 44.1 KB

Overview : 27k members

Discord (June) :

IMG_20240806_183329_545
IMG_20240806_183329_5451280×530 27 KB

What we did collectively :

  • Provided 24/7 support on Telegram, Discord, Community Tech Support group and Helpscout.
  • First response time on Helpscout < 15 minutes for 85% of tickets, avg. response time < 15 mins for 80% of tickets.
  • News stream channel and official announcements on Telegram & Discord.
  • Attended community mods weekly sync for the updates from the team.
  • Presented issues and technical problems to the DevRel and Engineering team with regular updates of Tech questions sheet every week.
  • Co-ordinated with team regarding HOT firedrops.
  • Worked closely with the dev support team for tech related questions of users.
  • Kept users safe from scams by removing bots, scammers and encouraging them to not interact with unofficial sources.
  • Managed comments on twitter and replied when needed.

Brief work description of each mod :

Zubair : 8 hours online at Telegram, discord & helpscout every day. Apart from regular support, checked on tasks execution of each mod. Wrote proposals and reports for the Ops. Presented tech questions and issues to DevRel and Engineering team weekly. Handled comments on Twitter.

Aman: Was active 8 hours/per day on Weekdays + weekends to answer the queries on all the platforms (TG, HelpScout & Discord).

rexux : Rexux was responsible for providing 8 hours of support on Telegram, Discord, and Helpscout per day every day. Additionally, managing the Aurora Discord server, overseeing all channels and bots within the server. He also shared updates about the Aurora Ecosystem through various platforms, including Telegram, Discord.

Note : No Admin will DM you first, beware of scammers. Never share your seedphrase!!! Stay safe Aurora community :green_heart:

Best regards,

AURORA Community Mods Ops Team