Aurora Community Mods Ops Report May-June
Telegram (May) :
(June)
Overview : 22.1k members | 312k messages
Discord (May) :
Overview : 27k members
Discord (June) :
What we did collectively :
- Provided 24/7 support on Telegram, Discord, Community Tech Support group and Helpscout.
- First response time on Helpscout < 15 minutes for 85% of tickets, avg. response time < 15 mins for 80% of tickets.
- News stream channel and official announcements on Telegram & Discord.
- Attended community mods weekly sync for the updates from the team.
- Presented issues and technical problems to the DevRel and Engineering team with regular updates of Tech questions sheet every week.
- Co-ordinated with team regarding HOT firedrops.
- Worked closely with the dev support team for tech related questions of users.
- Kept users safe from scams by removing bots, scammers and encouraging them to not interact with unofficial sources.
- Managed comments on twitter and replied when needed.
Brief work description of each mod :
Zubair : 8 hours online at Telegram, discord & helpscout every day. Apart from regular support, checked on tasks execution of each mod. Wrote proposals and reports for the Ops. Presented tech questions and issues to DevRel and Engineering team weekly. Handled comments on Twitter.
Aman: Was active 8 hours/per day on Weekdays + weekends to answer the queries on all the platforms (TG, HelpScout & Discord).
rexux : Rexux was responsible for providing 8 hours of support on Telegram, Discord, and Helpscout per day every day. Additionally, managing the Aurora Discord server, overseeing all channels and bots within the server. He also shared updates about the Aurora Ecosystem through various platforms, including Telegram, Discord.
Note : No Admin will DM you first, beware of scammers. Never share your seedphrase!!! Stay safe Aurora community 
Best regards,
AURORA Community Mods Ops Team