Aurora Community Mods Ops Report – Q3 2025
This quarter, we saw more people getting involved in our community activities and showing interest in the new products being built in the Aurora & Near ecosystem.
Telegram:
July
August
September
- Members: 13.9k
- Messages: 363.8k
Discord:
- Members: 28.9k
What we worked on this quarter:
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Offered round-the-clock support on Telegram, Discord, and Helpscout.
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Rolled out new community activities on both Telegram and Discord.
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Kept an eye on Twitter comments and stepped in to answer questions when needed.
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Maintained a response time of under 15 minutes across all support channels.
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Regularly shared updates through the news stream and announcement channels.
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Joined weekly sync calls with moderators to share updates and collect feedback.
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Reported community issues and technical concerns to the Dev team, keeping track of open queries weekly.
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Helped the core team with extra tasks when needed.
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Protected the community by removing bots/scammers and reminding members to only trust official sources.
Activities hosted by the moderators in September : Scrambles Words (Telegram), Acronym Challenge (Discord), Caption This.(Telegram)
Number of participants : Average 10-12 participants on Telegram and Discord in each activity.
Engagement achieved on Telegram in no. of messages : 1.3k
Quick Safety Reminder:
Admins will never DM you first. Be cautious of scammers and impersonators. Don’t share your seed phrase and avoid clicking unknown links. Stay safe, Aurora fam!