This quarter was marked by a significant increase in community participation and interest in the new products within the Aurora & Near ecosystem.
Telegram Metrics :
October
November
December
Messages : 372.8k | Members : 13.3k
Discord metrics :
Members : 29.1k
The moderation team successfully executed the following key responsibilities:
- Provided 24/7 support across Telegram, Discord, and Helpscout.
- Provided support on Calyx channels and synced with devs to report technical issues.
- Hosted community engagement activities on both Telegram and Discord.
- Worked with ambassadors for planning the activities and distribution of Kudos.
- More than 20 participants in the activities around the month.
- Monitored Twitter discussions and provided proactive support and answers.
- Maintained a consistent response time of less than 15 minutes across all support channels.
- Ensured regular communication via news streams and announcement channels.
- Participated in weekly sync calls with moderators to share updates and gather community feedback.
- Reported technical issues and community concerns to the Development team, maintaining a weekly log of open queries.
- Assisted the core team with additional tasks as required.
- Maintained a secure community environment by removing bots/scammers and educating members to rely only on official sources.
Community Security Notice: Admins will never initiate a direct message. Please remain vigilant against impersonators and scammers. Protect your assets by never sharing your seed phrase and avoiding unknown links. Stay safe, Aurora community!