Aurora Community Mods Operations Report – Q2 2026
Presenting our report of Q2-2026,
Telegram Metrics :
Discord Metrics:
The moderation team effectively carried out the following key responsibilities:
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Delivered round-the-clock support across Telegram, Discord, and Helpscout.
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Assisted users on Intents Connect channels and coordinated with developers to report and resolve technical issues.
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Organized and hosted community engagement activities on both Telegram and Discord.
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Collaborated with ambassadors to plan activities and manage Kudos distribution.
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Maintained an average response time of under 1 hour across all support channels.
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Ensured consistent communication through news streams and announcement channels.
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Participated in weekly sync calls with fellow moderators to share updates and gather community feedback.
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Reported technical issues and community concerns to the development team, while keeping a weekly record of pending queries.
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Supported the core team with additional tasks whenever required.
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Maintained a secure community environment by removing bots and scammers, and educating members to rely only on official sources.
Community Security Notice: Admins will never initiate direct messages. Please stay alert for impersonators and scammers. Safeguard your assets by never sharing your seed phrase and avoiding unknown links. Stay safe, Aurora community!