Presenting our report of Q1-2026,
Telegram Metrics :
January
February
March
Discord Metrics:
The moderation team effectively carried out the following key responsibilities:
- Delivered round-the-clock support across Telegram, Discord, and Helpscout.
- Assisted users on Calyx channels and coordinated with developers to report and resolve technical issues.
- Organized and hosted community engagement activities on both Telegram and Discord.
- Collaborated with ambassadors to plan activities and manage Kudos distribution.
- Maintained an average response time of under 15 minutes across all support channels.
- Ensured consistent communication through news streams and announcement channels.
- Participated in weekly sync calls with fellow moderators to share updates and gather community feedback.
- Reported technical issues and community concerns to the development team, while keeping a weekly record of pending queries.
- Supported the core team with additional tasks whenever required.
- Maintained a secure community environment by removing bots and scammers, and educating members to rely only on official sources.
Community Security Notice: Admins will never initiate direct messages. Please stay alert for impersonators and scammers. Safeguard your assets by never sharing your seed phrase and avoiding unknown links. Stay safe, Aurora community!