This proposal sets out our community moderation and support plan for Q4 2026. Building on the progress from Q3, the team aims to go further: quicker response times, tighter scam prevention, and weekly activities. Our goal is to make Aurora’s channels the gold standard for support.
Key Contact Channels
The moderation team can be reached through any of these channels:
Q3 2026 Report: [Report] Aurora Community Mods Ops Q3 - 2026
Team and Coverage
The moderation team is made up of three full-time members who together provide round-the-clock coverage of Telegram, Discord, HelpScout, and the Near Intents Telegram channel.
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Zubair (izubair.near) - Works 8 hrs/day across Telegram, Discord, and HelpScout. Leads proposal writing, reporting, and technical follow-ups with DevRel & Engineering. Escalates issues to developers, and oversees activity planning.
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Aman (iamanansari.near) - Works 8 hrs/day across Telegram, Discord, and HelpScout. Manages daily community support, hosts Scramble Words or similar weekly engagement activities.
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Rexux (rexux.near) — Works 8 hrs/day across Telegram, Discord, and HelpScout. Runs Discord operations and cross-posts community updates to Telegram, #community-news, Reddit, and the Near Protocol Discord. Hosts Riddle or similar weekly activities.
Budget Breakdown
The figures below cover the entire Q4 2026 period. Compensation follows a 70 / 30 structure: 70% paid as a fixed monthly amount, with up to 30% as a performance bonus based on KPI achievement.
| Team Member | Fixed (USD/month) | Max Bonus (USD/month) | NEAR Address |
|---|---|---|---|
| Zubair | $950 | $285 | izubair.near |
| Aman | $875 | $262.50 | iamanansari.near |
| Rexux | $875 | $262.50 | rexux.near |
| Monthly Total | $2,700 | $810 |
Fixed + Max Bonus: 70% + 30%
- Quarterly Fixed Total: $8,100
- Quarterly Max Total (with Bonus): $10,530
Key Performance Indicators (KPIs)
| KPI Metric | Target Time | Max Time |
|---|---|---|
| 95% User Support Case Response Time | 1 hour | 4 hours |
| 95% User Support Case Resolution Time | 24 hours | — |
Thank you for the continued trust you place in this team. We take that responsibility seriously, and Q4 will show it through dependable support, a scam-free environment, and activities that bring the community together. As always, join the weekly events to earn KUDOS and stay connected!
Safety Notice: Aurora Mods will never message you first via DM. Always keep your seed phrase private and be cautious with unexpected links.
With appreciation,
Aurora Community Mods Operations