GM/GN AURORA Fam, Presenting our third monthly report of activities done by the Community Mods Ops team.
As written in proposal, we are now in Community Grants program. This report will be including activities of Support Mods + DK and Dinesh.
Total overview : 13k+ members | 164.3k messages
Overview : 12.4k members
What we did collectively :
- Provided 24/7 support on Telegram, Discord, Community Tech Support group and Helpscout.
- Closely looked for users’ comments and query on Twitter.
- News stream channel and official announcements on Telegram.
- Attended community mods weekly sync for the updates from the team.
- Presented issues and technical problems to the DevRel and Engineering team with regular update of Tech questions sheet every week.
- Worked closely with the dev support team for tech related questions of users.
- Regular update of help page templates, Notion, Miro and templates document.
- Helped users with initial gas fee in AETH when they needed.
- Attended Regional communities and projects’ AMAs and reviewed them.
- Kept users safe from scams by removing bots, scammers and encouraging them to not interact with unofficial sources.
Brief work description of each mod :
Zubair : 8 hours online at Telegram, discord & helpscout on weekdays. 12 hours online on Weekends. Apart from regular support, checked on tasks execution of each mod, helped them with some answers. Wrote proposals and reports for the Ops. Presented tech questions and issues to DevRel and Engineering team weekly. Worked on Miro, Templates Doc and regularly updated official help.aurora.dev page.
Ros : Moderating and engaging on Telegram, discord and managing HelpScout around 8 hours on weekdays and constantly providing support to the users with various queries with my team members and also helping each regarding various topics on the ecosystem.
Aman: Was active 8 hours on Weekdays + 12 hours on weekends to answer the queries on all the platforms (TG, HelpScout & Discord). Shilled the events of Aurora Ecosystem. Provided the gas fees (in ETH, AURORA & NEAR) to the users who were unable to complete the transaction due to gas fees. Prepared the Templates with team.
TH∆⋈OS : On weekdays 8 hours, and on weekends 12 hours spent at Telegram, Discord, and Help Scout. Aside from regular support, Aurora’s official events are shared with all regional guilds, handling #announcements channel on Discord, Helped in preparing templates doc. Synced with the team to provide a better experience to users.
rexux : I provide support for 8 hours on weekdays and 12 hours on weekends through Telegram, Discord, and HelpScout. Additionally, I manage Aurora’s near.social handle and maintain the Discord server. My responsibilities include welcoming new AURORA partners with their new channels,regularly maintaining #community-news channel and many more.
Sammy: Providing appropriate solutions to users queries 8 hours on weekdays, with quick response on Telegram, Discord and Helpscout. Also participating on Near social as well as Twitter supports while also assisting new users scale through during onboarding And also making myself available when needed outside my shift. Trying as much as possible to simplify each process to users for better understanding and easy operation.
DK : Helps aurora regional communities in all possible way, create a weekly grow report & thread post for aurora community, review monthly reports, have a monthly synchronization call with regional leaders, remind the leaders about engagement, and give feedback on community KPI’s, managed event and budget section info in aurora dashboard, and much more…
Dinesh : Leading the News Stream along with working to create announcement copy for ecosystem news & updates channels across Telegram, & Near Social. Ideating and executing AMA for Aurora Telegram.
Thanks everyone for reading the report. We assure to provide 24/7 support to the AURORA community.
Note : No Admin will DM you first, beware of scammers. Never share your seedphrase!!! Stay safe Aurora community
AURORA Community Mods Ops Team
Aurora Telegram | Discord | Community Tech Support Group | Help page | Aurora Community Near Social | Mastodon